Privacy Policy - Shop Organic Kratom

Last updated: November 8, 2026

This Privacy Policy explains how Shop Organic Kratom (“we”, “us”) collects, uses, shares, and protects your personal information when you visit shoporganickratom.com or place an order with us. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia’s Personal Information Protection Act, and, for Quebec residents, Quebec’s Act respecting the protection of personal information in the private sector (Law 25).

Who we are

Shop Organic Kratom is operated by Shop Organic Kratom Inc., 9876 Broadway Street, Vancouver, British Columbia V5T 3E2, Canada. You can contact us about privacy at info@shoporganickratom.com.

Information we collect

Information you give us

Orders: your name, shipping and billing address, email address, phone number, and the products you buy.
Payments: when you pay by Interac e-Transfer, we receive the sender name, email address, and amount needed to match your payment to your order. We never see or store your online banking login or bank account details.
Accounts: if you create an account, your username, password (stored in encrypted form), and order history.
Messages: your name, email, and message when you use our contact form, email us, or call us.
Email sign-ups: your email address and preferences if you subscribe to our newsletter or offers.

Information collected automatically

When you browse our site, we and our service providers automatically collect technical information such as your IP address, browser type, device type, pages viewed, and items added to your cart. Some of this is collected through cookies (see “Cookies” below). Our security tools also log IP addresses of login attempts to protect accounts against unauthorized access.

How we use your information

To process, ship, and track your orders, and to handle returns and refunds
To send order confirmations, shipping updates, and replies to your questions
To confirm that customers are 18 or older
To send marketing emails, but only if you have agreed to receive them
To keep our website secure, prevent fraud, and fix technical problems
To understand how visitors use our site so we can improve it
To meet our legal, tax, and accounting obligations

We only collect what we need for these purposes. By placing an order or giving us your information, you consent to its use as described here. You can withdraw your consent at any time (see “Your rights”), although we may then be unable to fill orders.

Marketing emails

We follow Canada’s Anti-Spam Legislation (CASL). We only send promotional emails to people who have opted in, and every marketing email includes an unsubscribe link. Unsubscribing does not stop transactional emails about orders you place.

Who we share it with

We do not sell or rent your personal information. We share it only with service providers that help us run the store, and only what each one needs to do its job:

Shipping: Canada Post and Purolator deliver your orders, and ShipStation creates our shipping labels. They receive your name, address, phone number, and parcel details.
Email marketing: Klaviyo manages our newsletter and may record how you interact with our emails and website if you subscribe.
Website hosting, email delivery, and backups: our web hosting and email delivery providers store our website data, send our emails, and keep secure backups.
Legal requirements: we may disclose information if required by law, court order, or to protect our rights, customers, or the public.

Some of these providers, including Klaviyo and ShipStation, are based in the United States, so your information may be stored or processed outside Canada and be subject to the laws of that country. We require our providers to protect your information and use it only to provide services to us.

Cookies

Cookies are small files stored on your device. We use:

Essential cookies that keep items in your cart, let you check out, and keep you logged in. The site won’t work properly without them.
Performance and marketing cookies from tools such as Klaviyo that help us understand site usage and personalize our emails.

You can block or delete cookies in your browser settings. If you block essential cookies, you may not be able to place an order.

How long we keep it

We keep order and payment records for as long as required for tax and accounting purposes, generally seven years under Canadian law. We keep account information until you ask us to close your account, and marketing information until you unsubscribe. Contact form messages are kept only as long as needed to respond and follow up. After that, we securely delete or anonymize the information.

How we protect it

Our site uses HTTPS encryption, accounts are password protected with limits on login attempts, and only authorized staff can access customer information. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information against loss, theft, and unauthorized access. If a breach creates a real risk of significant harm, we will notify you and the appropriate privacy regulator as the law requires.

Age restriction

Our products and website are intended only for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has given us personal information, contact us and we will delete it.

Your rights

You have the right to:

Ask what personal information we hold about you and get a copy of it
Ask us to correct information that is inaccurate or incomplete
Withdraw your consent, unsubscribe from marketing, or ask us to delete your information, subject to records we must keep by law
If you live in Quebec, request your information in a structured, commonly used format

To make a request, email info@shoporganickratom.com. We may need to verify your identity first, and we will respond within 30 days.

Privacy Officer and complaints

Our Privacy Officer, the Owner of Shop Organic Kratom Inc., is responsible for how we handle personal information. Contact them at info@shoporganickratom.com. If you aren’t satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada, the Office of the Information and Privacy Commissioner for British Columbia, or, for Quebec residents, the Commission d’accès à l’information du Québec.

Changes to this policy

We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top of this page. For significant changes, we’ll post a notice on our website.