Frequently Asked Questions
Find answers to common questions about ordering, payment, shipping and our kratom below. Our Refund and Returns Policy and Privacy Policy have more detail. For anything else, contact us at info@shoporganickratom.com or 672-962-2207.
Shop Organic Kratom is an online store based in Vancouver, British Columbia. We ship orders to customers across Canada.
We currently accept Interac e-Transfer. After you place your order, you’ll receive instructions for sending your e-Transfer, and your order ships once your payment is received.
Canada Post
Western Canada
– Expedited Parcel™ – (1-2 Business Days)
– Xpresspost Parcel™ – (1-2 Business Days)
Central Canada
– Expedited Parcel™ – (3-6 Business Days)
– Xpresspost Parcel™ – (1-2 Business Days)
Eastern Canada
– Expedited Parcel™ – (4-7 Business Days)
– Xpresspost Parcel™ – (2-3 Business Days)
Purolator
Purolator Next Day Delivery
– Purolator Next Day Delivery delivers anywhere within Canada the very next day.
By entering your POSTAL CODE on your Cart Page, you will gain access to the shipping methods, their costs, and estimated delivery time.
*Please be aware that the above-mentioned shipping days are estimates and can be delayed. Use your tracking code to get up-to-date delivery dates.
We currently only ship within Canada.
We try our best to ensure that all orders placed before 11:30 a.m. PST are shipped the same day. Our cutoff for same-day shipping is 11:30 a.m. PST, which also includes payment.
*Please note that we cannot guarantee that all orders will be shipped, as sometimes sales and unforeseen circumstances can set us behind, as can delayed payments.
Kratom strains are grouped by the colour of the leaf’s central vein at harvest. White vein leaves are picked youngest, green vein leaves at mid-maturity, and red vein leaves when fully mature. Each has its own natural alkaloid profile.
“Maeng Da” is a Thai grading term for top-quality leaf. Our Maeng Da collection comes in red, green and white vein, plus a Super Maeng Da line made from the highest-grade leaves we source.
Yes. Every batch is lab tested for safety, alkaloid content and consistency before it is packed.
Every strain is available in 25 g, 50 g, 100 g, 250 g, 500 g and 1 kg bags. Larger bags have a lower price per gram. Browse all strains.
Yes. All orders are shipped discreetly, with tracking, by Canada Post or Purolator.
Unopened products can be returned within 30 days of delivery, and damaged or incorrect orders are replaced or refunded. Orders can be cancelled any time before they ship. See our Refund and Returns Policy for details.
Yes. Our products are sold only to adults 18 and over.
Keep it in its sealed bag in a cool, dry, dark place, away from heat, moisture and direct sunlight, and out of reach of children and pets.